Oak & Switch All services
From new enquiry to booked appointment

LeadFlow

Capture, qualify, prioritise, respond and follow up automatically — then stop the chase when the customer books.

New website enquiry just now

Hi, do you cover Harrogate? I need a quote for next week.

Reading enquiry · checking service area

Yes, we do. I can help with that — could you tell me the postcode and best day?

Lead captured, qualified and sent to your team
THE RESULTOne joined-up lead-response system that captures the enquiry, scores its priority, updates your CRM, responds immediately, follows up at the right time and marks the lead BOOKED when an appointment is made.
Behind the scenes

What happens, step by step.

A clear workflow built around your real process. Each stage is agreed, tested and easy to understand.

01
Trigger

A new enquiry arrives

An enquiry comes through your website, form, email or another connected channel.

02
Understand

The lead is scored and prioritised

LeadFlow records the customer details, scores urgency and value, then labels the opportunity HOT, WARM or LOW.

03
Respond

A branded response is sent

The customer receives an immediate branded email with a clear booking link, while priority leads can alert your team straight away.

04
Alert

Follow-up and booking stay in sync

If the customer does not book, LeadFlow follows up automatically. When they book, the CRM updates and outstanding follow-ups stop.

What it can connect

Your tools, working together.

Website or Tally forms

Google Sheets CRM

Calendly booking

Email & WhatsApp

What changes

Practical business outcomes.

Faster first response
Automatic lead qualification
Fewer missed opportunities
More booked appointments
Start the conversation

Could this work for your business?

Tell us where time is being lost or leads are slipping through. We will look at the process and suggest the simplest useful next step.

Start your enquiry →

Tell us what you need.

Use our short enquiry form and LeadFlow will capture your details, prioritise the enquiry and trigger the right response automatically.

Start your enquiry →

You’ll see the same LeadFlow process we build for our customers.