LeadFlow
Capture, score, respond, follow up and turn enquiries into booked appointments automatically.
Explore LeadFlow
Smart automation for busy businesses
Turn more enquiries into booked work.
Oak & Switch builds professional websites and straightforward automations that attract leads, respond automatically, follow up and book appointments — while you get on with running the business.
Built around your business Clear, human communication No unnecessary complexity
NEW ENQUIRYWebsite lead received
12 SECONDS LATERAutomatic reply sent
AUTOOUTCOMECall booked for Tuesday
Less admin. Faster response. More opportunities.
Good leads should not go cold while you are busy doing the work.
Instant first response24/7 enquiry handlingOne joined-up journey
What we buildOne clear presence.
One clear presence.
A smoother business.
From a website that creates the right first impression to the systems behind it, we help turn more interest into booked work.
Instant enquiry replies
Every new lead gets a fast, professional response — even when you are on site, with a client or finished for the day.
Explore this automationBookFlow
A smarter booking journey for appointment-based businesses — availability, confirmations, reminders, CRM updates and rebooking in one connected flow.
Explore BookFlowFollow-up that happens
Friendly reminders and follow-ups keep warm leads moving, so good opportunities do not quietly disappear.
Explore this automationWebsites that win work
Fast, professional websites built around a clear customer journey — designed to turn visitors into genuine enquiries and bookings.
Explore website designWhatsApp automation & SMS add-ons
Use WhatsApp for fast customer updates, confirmations and follow-ups. SMS can be added when your business needs it.
Explore this automationOak & Switch LeadFlow
From enquiry to booked appointment.
LeadFlow captures new enquiries, scores and prioritises them, sends an immediate branded response, follows up automatically and stops chasing as soon as the customer books.
Oak & Switch BookFlow
Bookings without the back-and-forth.
BookFlow gives appointment-based businesses a smoother way to handle bookings. Customers choose the right service, provide the details you need, select an available slot and receive automatic confirmations and reminders — while your calendar and customer records stay up to date.
Smart intake
Live availability
Reminders
Rebooking
BOOKFLOW JOURNEY
01 Choose a service
The right appointment type and duration.
02 Capture the details
Questions tailored to the business.
03 Pick an available slot
Connected to the business calendar.
04 Confirm & remind
Automatic confirmation and reminders.
05 Rebook & retain
Bring customers back at the right time.
How it works
From missed messages to a system that runs.
No technical maze. We understand the problem, build the workflow and make sure it works in the real world.
01
Discover
We map where enquiries arrive, what slows you down and where potential work gets lost.
02
Build
We create a simple automation around the tools your business already uses.
03
Launch
We test the full customer journey, switch it on and refine it with real results.
UK-based. Built for small business.
Technology should make work feel simpler.
Our mission is to make powerful digital tools simple and accessible for small businesses across the UK. We are a UK-based company building practical websites and intelligent automations that reduce repetitive work, improve customer response and turn more opportunities into real business — giving owners more time to focus on the work that matters.
Oak & Switch is a UK-based business helping small companies work smarter with practical websites and automation — reducing admin, improving customer response and turning more opportunities into business.
- Designed around your customers and process
- Plain-English setup and support
- Built to feel personal, not robotic
Questions, answered
Keep it simple.
Everything we build starts with a real business problem and a clear outcome.
No. Oak & Switch is built for small, busy service businesses that need practical systems without hiring extra admin staff.
Start with one conversation
Book your free call Where could automation save you time?
Book a free, no-pressure call. We will look at your current enquiry process and identify the quickest practical win.